'Harnessing your emotional intelligence, creating meaningful connections, and building strong relations with anyone you meet are three of the most important skills you can develop for a successful life. When you work in the hospitality industry - constantly interacting with guests from different backgrounds - it is even more crucial that you have these skills. In Be The Change in The Hospitality Industry, author Rikhsibay Tursunov shares powerful stories, practical tips, and advice from his 25 years of industry experience working with luxury hotels. His broad experience working in multiple positions and levels within various hotels gives him a unique, and extensive, insight into the industry - both now and future possibilities. With advice for industry applicants, recruiters, and leaders alike, Be The Change in The Hospitality Industry will help you embed emotional intelligence within your day-to-day processes, transform your work culture, and help build true and meaningful human connections.